Supporter Care Officer, Philanthropy

• Part time, ongoing role (0.6FTE) with occasional flexibility in days to meet operational needs (Tuesdays required)
• Salary commensurate with experience: Professional Level 4 $75,493 - $80,122 pro rata plus super
• Hybrid WFH/Office model and generous salary packaging options available

About the team
The Communications, Fundraising and Advocacy Team at Centre for Eye Research Australia (CERA) is dedicated to fostering meaningful relationships with donors and supporters to advance innovative research in eye health. This dynamic and collaborative team plays a vital role in securing philanthropic funding through campaigns, donor stewardship, and impactful storytelling. With a focus on excellence and collaboration, the team ensures that every supporter feels connected to CERA's mission of improving people’s lives through our research.

The role
The Supporter Care Officer, Philanthropy plays a crucial role in ensuring the smooth administration and operations of the team’s fundraising and philanthropy programs. Reporting directly to the Head of Philanthropy, this position will:

• Process and manage donations, generate receipts, and maintain accurate financial records
• Maintain the Salesforce database, updating and managing donor records
• Collaborate with the Finance Team to reconcile donations and generate reports
• Respond to donor inquiries via phone, email, or in person, fostering positive relationships and providing exceptional customer service
• Assist in campaigns set set-up and generating reports on fundraising performance and donor engagement
• Provide general administrative assistance to the Communications, Fundraising and Advocacy team as required.

This is a unique, one-of-a-kind role within our organisation, offering the opportunity to make a real impact.

Your skills and experience

• Experience supporting a diverse range of fundraising, philanthropy, and communications functions, ideally within a small team environment
• Familiarity with Salesforce, or a strong willingness to further develop Salesforce capability
• High level interpersonal skills, including the ability to form productive professional relationships and communicate effectively with various stakeholders
• Ability to organise and analyse complex information with precision, including documenting processes and procedures in a clear and systematic manner
• Data accuracy including validation, cross-checking and ongoing maintenance
• Ability to prioritise workloads, meet timelines and work under pressure to ensure efficient and effective delivery of services
• Self-directed and able to work independently with minimal supervision
• Proactive problem-solver with a solutions-focused mindset, committed to continuous improvement and fostering a collaborative, supportive team environment
• Naturally curious, inquisitive, and eager to learn.

All offers of employment are subject to a satisfactory Criminal History Check.

About CERA
The Centre for Eye Research Australia is a not-for-profit and an international leader in eye research with real world impact. We are an independent Medical Research Institute closely affiliated with the University of Melbourne within the discipline of ophthalmology in the Department of Surgery, Melbourne Medical School. Our staff and students are located at the Royal Victorian Eye and Ear Hospital and 200 Victoria Parade, East Melbourne. 

To learn more about our work, please visit our website. 

Employee benefits

• Family-friendly workplace with flexible working
• Hybrid work from home and office model
• Supportive culture which encourages career development and fosters innovation
• Generous salary packaging options including general expenses, meals and entertainment and novated car leasing (Salary packaging allows staff to reduce the amount of tax they pay, thereby increasing their take home salary)
• Employee Assistance Program (EAP)
• Leave loading of 17.5%
• Annual flu vaccinations
• Weekly fruit boxes in the office.

How to apply
Submit a current resume and cover letter that details your interest and suitability for the role.

For more information about the role, please download the position description here or contact hr@cera.org.au. 

We encourage applications from Aboriginal and Torres Strait Islander Peoples, people with CALD backgrounds, people with a disability, people from the LGBTQIA+ community and women and gender diverse people.

If you require an adjustment to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our HR team.

We will be conducting interviews whilst advertising is live and may conclude the job posting prior to the stated deadline should we identify a suitable candidate. We encourage you to apply promptly.